Palletline Recruitment Opportunities

Current Vacancies

Customer Support Coordinator - Birmingham

Based at the Palletline Central Hub, Starley Way, Birmingham B37 7HB

Closing Date 13th July 2010

An enthusastic Administrator is required to work within an existing team to administer and support customers in a palletised distribution network environment. The team aims to provide the highest possible levle of service by promptly processing and responding to telephone, email and web contact both from our member companies as well as external customers.

The team has an operational bias and will also communicate with members on a daily basis regarding vehicle capacity and any service issues.

The role would be most suited to an individual with experience of the transport & distribution industry however full training would be provided to an otherwise excellent candidate.

Main Job Tasks & Responsibilities

Deal directly with customers either by telephone or electronically

Respond promptly to member/customer enquiries

Handle and resolve member/customer complaints

Obtain and evaluate all relevant information to handle enquiries and complaints

Process online jobs and proactively manage service levels

Manage centralised accounts

Record specific customer enquiries, comments and complaints

Record details of actin taken and manage onward deliveries

Communicate and coordinate with internal departments

Arrange courier requirements

Key Requirements

Good level of general education include Maths & English GCSE or equivalent

Knowledge of customer service principles and practices

Good working knowledge of Microsoft Office (Outlook, Word, Excel)

Knowledge of general administrative practices and written customer contact

Knowledge of Pallet Networks and Transport Management systems advantageous

Key Competencies

Attention to detail and accuracy

Good interpersonal skills and listening skills

Good verbal and written communication skills

Problem analysis and problem solving skills

Good attendance record

Adaptability and ability to work on own initiative at times

Works well under pressure

Please contact us if you feel that you have that you have the skills and experience required, together the motivation and enthusiasm to develop this role and provide exceptional customer support to our Members and customers.

Please send a covering letter and Curriculum Vitae in the first instance by email to janicea@palletline.com